The right moment
Fired at completion, not a Monday batch sent to everyone at once.
Fig. [01]
New Free check: see how fast your reviews are ageing ›
Review automation for small business
A review from last year is worth less than one from last week
We get you reviews on Google asked at the moment they are happiest.
8+ years, 40+ sites, 30+ clients in 6+ countries. Recent websites: Sweet Heaven, Smash House.
It checks speed, mobile, your tags and markup, the trust signals, and whether ChatGPT is even allowed to read you.
Ask · Kelowna, BC
auto detailing near me
What a customer sees right after the job is done.
Places
Okanagan Auto DetailReviewed this week
Lakeview Car SpaLast reviewed in March
Mission Hill DetailingLast reviewed in January
Reviews
okanagandetail.caAuto Detailing in Kelowna — Okanagan Auto DetailInterior and exterior detailing, booked online, review ask sent same day.
lakeviewcarspa.caLakeview Car SpaFull-service auto detailing.
missionhilldetail.caMission Hill DetailingCar wash and detailing.
send a review request text to a customer who just picked up their car
Thinking
Sent: “Thanks for choosing Okanagan Auto Detail today. Mind leaving a quick review? Here’s the link.” Sent within the hour, while the car is still clean.
okanagandetail.ca
Ask anything…
02. Where the reviews live
Grown where your customers actually look
Google Business Profile first, because that is where buyers look. Facebook, Yelp and industry platforms on request.
- Google Business Profile
- Yelp
- Your website
- Booking confirmation
- SMS
- Email receipts
- Industry directories
03. The four fronts
Four fronts, one pipeline
Fig. [07]
Fig. [08]
CRM & POS wired in
Connected to whatever already tells you a job is done.
Fig. [02]
One ask, not five
A single, well-timed request, never a nag campaign.
Fig. [05]
SMS first
Texted while the phone is already in their hand and the feeling is fresh.
Fig. [03]
Fig. [09]
No gating
Every customer gets asked, never just the ones we screen as happy.
Fig. [06]
Email backup
For the customers who never reply to a text but always check email.
Fig. [04]
Fig. [10]
Fig. [11]
Every review, drafted
Good or bad, a reply is written in your voice within a day.
Fig. [01]
Fig. [07]
Fig. [08]
Your approval first
Nothing posts under your name until you have read and okayed it.
Fig. [02]
Brand voice
A reply that sounds like you, not a template with your name pasted in.
Fig. [05]
Negative-review triage
Bad reviews flagged for a human before they compound.
Fig. [03]
Fig. [09]
Removal requests
Where a review breaks platform rules, we help you request it come down.
Fig. [06]
Calm, in public
Answered where everyone can see it, not swept away.
Fig. [04]
Fig. [10]
Fig. [11]
Photos kept current
A profile that looks lived in, because Google can tell when it is not.
Fig. [01]
Fig. [07]
Fig. [08]
Posts & updates
Regular posts that keep the profile active between review requests.
Fig. [02]
Hours kept accurate
Holiday and seasonal hours updated, not left from last year.
Fig. [05]
Categories & services
Filled in the way the map pack actually weighs them.
Fig. [03]
Fig. [09]
Booking link surfaced
The profile pointed at the action you actually want, not a dead end.
Fig. [06]
Q&A monitored
Questions on your profile answered before a stranger answers them wrong.
Fig. [04]
Fig. [10]
Fig. [11]
NAP cleanup
Name, address and phone matching on every directory that lists you.
Fig. [01]
Fig. [07]
Fig. [08]
Multi-location support
The same pipeline run correctly at every branch, franchise-ready.
Fig. [02]
Citation audit
Old addresses and closed locations found and corrected.
Fig. [05]
Policy compliant
Google, Facebook and Yelp rules followed, every time, no shortcuts.
Fig. [03]
Fig. [09]
Franchise rollout
One playbook, applied the same way at every location you open.
Fig. [06]
Monthly report
Recency, reply rate and profile completeness, tracked over time.
Fig. [04]
Fig. [10]
Fig. [11]
DevShutter
“We will not buy, fake or gate a single review. Every request goes to a real customer, and every reply waits for your approval.”
DevShutter first callWhat we say before any work starts
04. The climb
Nobody floods overnight. Everybody climbs.
Where the review pipeline puts Okanagan Auto Detail
Silent
No ask, no reviews coming in.
You are here
- Where it endedA steady three reviews a week, every one replied to.
- What moved itTiming first, then the reply habit, then the profile kept current.
- What we will not sayThat we can guarantee a star rating.
05. The work order
Asked at the right moment, replied to in your voice, and fed into the profile
Setupgoes first
Nothing fires until the ask is wired to the thing that already tells you a job is done.
- CRM, POS or booking system connected
- The completion event that triggers the ask defined
- A test run before it goes live
Timingfrom week one
The single change that does most of the work. Asked while the feeling is still fresh, not a week later.
- Fired at completion, not on a batch schedule
- One ask, no nag campaigns
- Every customer asked, none screened out
A review drive with no follow-up is a spike that fades. That is why timing goes first, and why the order on this page is not negotiable.
Replyfrom week one
Every review, good or bad, gets a drafted reply in your voice, held for your approval.
- Drafted within a day, in your brand voice
- Nothing posts without your okay
- Bad reviews flagged for a human, never automated
Profilekept current
A profile that looks alive, because Google can tell when it is not.
- Photos and posts refreshed regularly
- Categories and services accurate
- Q&A monitored before a stranger answers wrong
- Setup first
- Timing week one
- Reply week one
- Then the consistency work
Then, and only then, the consistency work
Consistencyacross locations
One playbook, run the same way everywhere, so a fifteen-location chain behaves like one shop.
- NAP matching across every directory
- The same request template at every location
- Franchise rollout without a flag day
Reportthe last mile
Recency, reply rate and profile completeness, once a month, in plain words.
- Velocity tracked against the target
- Every unanswered review called out
- What changes next
Start here
We check your recency, your reply rate and your profile, and send back what is costing you.
06. The report
A report you can read in four minutes
Not a forty-tab dashboard nobody opens. Once a month, in plain words: what came in, what got replied to, and what is next.
Reviews this monthUp
Replied within a dayEvery one
| Status | What we watch | Movement | Now |
|---|---|---|---|
| Good | Review velocity | 3/wk | |
| Good | Replied within 24 hrs | Yes | |
| Good | Profile completeness | Full | |
| Good | Fake reviews | 0 | |
| Flat | One location, slow to reply | Behind |
07. In writing
Honest by default, out of the box
The rules every client gets before we start. They are the same whether you are one shop or ten.
No fakereviews, ever
No bought reviews, no incentives, no review farms. Google explicitly allows asking real customers, and that is all we do.
Real customers,every one
Nobody gets screened out before the ask goes to them.
Written bythe person who did it
Not an account manager reading someone else’s notes.
No promise ofa star rating
Nobody who tells you that controls a customer’s honest review. We tell you what we can move.
Your approvalbefore it posts
No reply goes out under your name without you reading it first.
A slow locationnamed in the report
If one branch fell behind, the report says so, and what is next.
DevShutter
“If your problem is unhappy customers rather than review volume, we will say so and point you at the right page.”
08. Questions
The questions every honest agency should answer
Is this against Google's policies?
No. Google explicitly encourages soliciting reviews from real customers. We never buy, fake, or gate reviews behind pre-screening.
CAnswered by the person who does the work · ask yours on a call
Which platforms do you grow reviews on?
Google Business Profile primarily — that is where the buyers look. We also handle Facebook, Yelp, and industry-specific platforms on request.
CAnswered by the person who does the work · ask yours on a call
What about negative reviews?
They get flagged for you first. We help you respond calmly and, where the review violates guidelines, help you request removal.
CAnswered by the person who does the work · ask yours on a call
Not on the list. Ask it on a call — we answer the awkward ones too.
09. Ready?
See your review recency before you spend a dollar
It checks speed, mobile, your tags and markup, the trust signals, and whether ChatGPT is even allowed to read you.
10. Three surfaces
“Reviewed” means three different things now
Example businesses, not real clients
boutique hotel front desk service
thebatteryinn.ca
Boutique Hotel in St. John’s — The Battery Inn
Harbour-view rooms, review ask emailed the morning after checkout.
The website still matters. It is what a reader checks after the review convinces them to look.
daycare with openings near me
Wascana Early LearningReviewed this week · Regina
Prairie Sky ChildcareLast reviewed in May
Little Sprouts ReginaLast reviewed in February
Recency shows. A parent scanning this list reads dates as trust, not just star counts.
reply to a review that mentioned a late pickup fee?
Drafted for approval: “Thank you for flagging this — we want to make it right. Please call us directly and we’ll sort out the fee.”
A calm public reply to a bad review often sells harder than another five-star one does.